Platform Trust & Safety

Company: EcomSarthi Business Solutions LLP ("EcomSarthi", "we", "us", "our")
Product: Ecom10x — One Dashboard. Every Marketplace. (the "Platform" or "Service")
Effective Date: [EFFECTIVE_DATE — e.g., 1 August 2026] · Version: [VERSION — e.g., 1.0] · Next Review: [NEXT_REVIEW_DATE — e.g., 1 February 2027]

1. Why Trust & Safety Matters Here

Ecom10x sits between sellers and marketplaces. Abuse on our platform could harm sellers' accounts, marketplaces' ecosystems, and — through buyer data in order records — real individuals. This page describes how we prevent that.

2. Protecting Sellers

• No-password architecture: the single biggest account-safety decision — credentials never pass through us.
• No risky automation: we refuse browser-automation of seller panels that could trigger marketplace suspensions.
• Guardrails in the product: below-cost price changes are blocked unless explicitly forced; destructive actions require confirmation; SLA and health alerts warn before marketplace penalties hit.
• Account security: login throttling, session expiry, role scoping, audit logs, and fraud-detection heuristics on anomalous behaviour.

3. Protecting Buyer Data (People in Your Orders)

Buyer personal data in order records is processed only for fulfilment and servicing, consistent with marketplace data-protection policies and the DPA. It is never used for advertising, list-building, or resale, and marketplace-mandated retention limits are enforced.

4. Protecting Marketplaces

We respect marketplace rate limits, scopes and developer policies; we act only on seller instruction within granted permissions; and we suspend integrations where a marketplace requires it. Fraudulent use of claim/recovery features (knowingly false claims) violates our Acceptable Use Policy and can lead to termination.

5. Platform Integrity

• Tenant isolation prevents any organisation from seeing another's data.
• Anti-abuse controls: API rate limiting, input validation, automated blocking of attack patterns.
• Vetted team access: per-client scoping for VAs and client-viewers in agency mode; workload and audit visibility for owners.

6. Reporting

• Safety or abuse concerns: [SUPPORT_EMAIL — e.g., support@ecom10x.in]
• Security vulnerabilities: [SECURITY_EMAIL — e.g., security@ecom10x.in] (protected under our Vulnerability Disclosure Policy)
• Personal-data grievances: [GRIEVANCE_OFFICER_EMAIL — e.g., grievance@ecom10x.in]

Every report is triaged; outcomes affecting your account are communicated to you.

7. Enforcement Transparency

Enforcement follows the Account Suspension & Termination Policy — proportionate, cure-oriented where possible, immediate where security or law demands, and always appealable to the Grievance Officer.

Governing Law & Dispute Resolution

This document is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with this document shall first be attempted to be resolved amicably through good-faith negotiation within thirty (30) days of written notice. Failing amicable resolution, the dispute shall be referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [JURISDICTION_CITY — e.g., New Delhi], India, and proceedings shall be conducted in English. Subject to the foregoing, the courts at [JURISDICTION_CITY — e.g., New Delhi], India shall have exclusive jurisdiction.

Contact

EcomSarthi Business Solutions LLP
[REGISTERED_OFFICE_ADDRESS OF ECOMSARTHI BUSINESS SOLUTIONS LLP]
Support: [SUPPORT_EMAIL — e.g., support@ecom10x.in] · Legal: [LEGAL_EMAIL — e.g., legal@ecom10x.in] · Phone: [SUPPORT_PHONE_NUMBER]