Trust Center & Legal
40 policies covering privacy, security, marketplace integrations and your rights — written for Indian sellers, honest by design. Start with the Trust Center.
Trust & Compliance
Legal Agreements
The master agreement governing your use of Ecom10x.
How subscription cancellations, refunds and downgrades work.
Processor terms for personal data we process on your instructions.
When accounts may be suspended or terminated, and what happens to data.
How confidential information is defined, protected and handled by both parties.
What you may not do on Ecom10x.
Who owns what — the platform, your data, and the outputs.
How to notify us of copyright infringement and how we respond.
Use of the Ecom10x marks, and how we use marketplace marks.
Privacy & Data
What we collect, why, how long we keep it, and your rights under the DPDP Act, 2023.
How data is deleted on disconnect, on request, and on account closure.
The cookies Ecom10x uses and how to control them.
How long each category of data is kept, and why.
How consent is requested, recorded, and withdrawn.
Your right to take your data out — formats, scope and timelines.
Moving your data to another provider without lock-in.
Plain-language answers to common privacy questions.
Security
The technical and organisational measures protecting Ecom10x.
How to report a security vulnerability to us safely.
Disclosure timelines and mutual commitments between researchers and Ecom10x.
How we detect, contain, notify and learn from security incidents.
How your data survives failures — backups, RPO/RTO targets and testing.
Plain-language answers to the security questions sellers ask most.
A narrative overview of our security philosophy and architecture.
A due-diligence summary for enterprise and agency evaluators.
API & Integrations
Rules for using Ecom10x APIs and for how Ecom10x uses marketplace APIs.
How Ecom10x integrates with Amazon, Flipkart, Meesho and future marketplaces.
How third-party tools connected to Ecom10x are governed.
Who processes data on our behalf, and how they're controlled.
Where AI is (and isn't) used, and how your data is protected when it is.
Step-by-step: connecting Amazon, Flipkart and Meesho — and disconnecting safely.
Authentication standards for user sessions, Ecom10x APIs and marketplace tokens.
The scopes we request, why, and the least-privilege rules we follow.
Operations & Support
Uptime intent, maintenance windows and status communication.
What remains the seller's own responsibility when using Ecom10x.
Responsibilities of every individual using a Ecom10x login.
How to reach us — support, privacy, security, legal and grievances.
Placeholders such as [EFFECTIVE_DATE] and officer names are finalised before public launch; the version shown on each document is authoritative.