Trust Center
One page that answers: can I trust Ecom10x with my business?
Company: EcomSarthi Business Solutions LLP ("EcomSarthi", "we", "us", "our")
Product: Ecom10x — One Dashboard. Every Marketplace. (the "Platform" or "Service")
Effective Date: [EFFECTIVE_DATE — e.g., 1 August 2026] · Version: [VERSION — e.g., 1.0] · Next Review: [NEXT_REVIEW_DATE — e.g., 1 February 2027]
Our Promise, In One Paragraph
Ecom10x connects to your marketplaces only through official methods, never asks for your passwords, encrypts your data in transit and at rest, isolates every organisation's data, deletes marketplace tokens within 24 hours of disconnect, lets you export everything anytime, and tells you the truth about what we do and don't yet do.
The Five Commitments
- No passwords, ever. Marketplace access is via official OAuth/authorisation and official seller files only.
- Your data is yours. Full export anytime; portability without penalty; deletion on request within defined timelines.
- Least privilege everywhere. Minimal API scopes, role-based team access, per-client scoping, logged staff access.
- Honest claims only. We publish real practices and hold no unverified badges — see the Compliance Statement.
- Fast, transparent incident handling. 72-hour customer notification for personal data breaches; CERT-In reporting per law.
Document Directory
All policies below are current as of the version and effective date shown on each page:
- Legal: Terms and Conditions · Refund & Cancellation · Acceptable Use · Suspension & Termination · Confidentiality · DPA · IP / Copyright / Trademark
- Privacy & Data: Privacy Policy · Cookie Policy · Consent · Retention · Deletion · Export · Portability · Privacy FAQ
- Security: Security Policy · About Security · Enterprise Security Overview · Security FAQ · Vulnerability & Responsible Disclosure · Incident Response · Backup & DR
- Integrations: Marketplace Integration Policy · Connection Guide · API Terms · API Authentication · OAuth Permissions · Third-Party Services · Subprocessors · AI Usage
- Operations: Service Availability · Seller Responsibilities · User Responsibilities · Contact & Grievance Officer · Trust & Safety
Security Researchers
Good-faith research is welcome and protected — see the Vulnerability Disclosure Policy. Acknowledged reporters (with consent) are credited here.
Questions
Security reviews & questionnaires: [SECURITY_EMAIL — e.g., security@ecom10x.in] · Privacy: [PRIVACY_EMAIL — e.g., privacy@ecom10x.in] · Everything else: [SUPPORT_EMAIL — e.g., support@ecom10x.in]