Seller Responsibilities

Company: EcomSarthi Business Solutions LLP ("EcomSarthi", "we", "us", "our")
Product: Ecom10x — One Dashboard. Every Marketplace. (the "Platform" or "Service")
Effective Date: [EFFECTIVE_DATE — e.g., 1 August 2026] · Version: [VERSION — e.g., 1.0] · Next Review: [NEXT_REVIEW_DATE — e.g., 1 February 2027]

1. Your Marketplace Relationship

Ecom10x is a management layer. Your seller accounts, listings, orders and payouts remain governed by your agreements with each Marketplace. You are responsible for:

• maintaining seller accounts in good standing and complying with each Marketplace's seller agreement and policies;
• the accuracy and legality of your listings, prices, claims and product compliance (labelling, safety, legal metrology);
• fulfilment performance — dispatching on time, packaging adequately, and servicing returns — even when Ecom10x surfaces SLAs and pipelines to help;
• your tax compliance, including GST registration, correct GST rates on products, invoicing, and filings. Ecom10x's GST outputs are filing-ready data, not tax advice — verify with your CA before filing.

2. Data You Bring

You are responsible for: (a) the accuracy of files you upload; (b) having the right to upload them; (c) lawful handling of buyer personal data contained in them (used only for fulfilment and servicing); and (d) maintaining COGS and cost inputs — profit analytics are only as accurate as the costs you enter.

3. Decisions Are Yours

Suggestions, audits, verdicts (e.g., "hero SKU", "loss-making", ROAS assessments) and recovery-case detections are decision-support based on available data. You decide whether to reprice, delist, file claims, scale ads, or change couriers, and you bear the commercial outcomes of those decisions.

4. Claims & Recovery

Recovery cases are detected candidates with drafted claim text. Filing claims with a Marketplace, the truth of statements made, and the evidence submitted are your responsibility. Never file a claim you know to be inaccurate.

5. Team Hygiene

Assign least-privilege roles, keep your member list current, and remove access for departing staff immediately.

6. Notify Us

Tell us promptly about suspected account compromise ([SECURITY_EMAIL — e.g., security@ecom10x.in]) and about Marketplace-side changes to your account that affect integrations (e.g., seller ID changes, revoked authorisations).

Governing Law & Dispute Resolution

This document is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with this document shall first be attempted to be resolved amicably through good-faith negotiation within thirty (30) days of written notice. Failing amicable resolution, the dispute shall be referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [JURISDICTION_CITY — e.g., New Delhi], India, and proceedings shall be conducted in English. Subject to the foregoing, the courts at [JURISDICTION_CITY — e.g., New Delhi], India shall have exclusive jurisdiction.

Contact

EcomSarthi Business Solutions LLP
[REGISTERED_OFFICE_ADDRESS OF ECOMSARTHI BUSINESS SOLUTIONS LLP]
Support: [SUPPORT_EMAIL — e.g., support@ecom10x.in] · Legal: [LEGAL_EMAIL — e.g., legal@ecom10x.in] · Phone: [SUPPORT_PHONE_NUMBER]