Marketplace Connection Guide

Company: EcomSarthi Business Solutions LLP ("EcomSarthi", "we", "us", "our")
Product: Ecom10x — One Dashboard. Every Marketplace. (the "Platform" or "Service")
Effective Date: [EFFECTIVE_DATE — e.g., 1 August 2026] · Version: [VERSION — e.g., 1.0] · Next Review: [NEXT_REVIEW_DATE — e.g., 1 February 2027]

Before You Start

• You need admin/owner access to both Ecom10x and the seller account you're connecting.
• Ecom10x will never ask for your marketplace password. If any screen ever does, stop and report it to [SECURITY_EMAIL — e.g., security@ecom10x.in].
• Every connection shows you, in advance, exactly which data categories will be accessed.

Connecting Amazon.in (SP-API)

1. In Ecom10x: Settings → Connect a marketplace account → Amazon, then open Integrations → Amazon SP-API.
2. You will be taken to Amazon's own consent page (Login with Amazon). Sign in on Amazon's domain and review the requested permissions.
3. Approve. Amazon issues scoped tokens to Ecom10x — your password never touches our systems.
4. Back in Ecom10x, the account shows as connected; initial sync of orders/listings/settlements begins within the marketplace's rate limits.

Connecting Flipkart (Seller API)

1. Obtain API access from your Flipkart seller dashboard (API access request → application ID and secret).
2. In Ecom10x: Integrations → Flipkart Seller API, save the credentials (stored encrypted, shown masked).
3. The linked account becomes API-ready: order fetch, accept, label, RTD and settlement sync follow Flipkart's API terms.

Connecting Meesho

1. Meesho integration works through officially provided seller data: export Orders, Returns and Payment files (including payment ZIPs) from the Meesho supplier panel.
2. In Ecom10x: Imports → select the Meesho account → drop the file. Formats are auto-detected, including the Ads Cost sheet inside payment ZIPs.
3. If and when Meesho provides official API access to your account, it plugs into the same Integrations screen — with the same no-password rule.

Verifying a Connection

Settings → Connected accounts shows each account's status and last-sync timestamp, so data freshness is always visible.

Disconnecting (User Disconnect Process)

1. Settings → Connected accounts → Disconnect (or revoke authorisation directly in the marketplace's console — we treat detected revocation the same way).
2. Effects, immediately: scheduled syncs stop. Within 24 hours: all tokens for that account are deleted from our systems.
3. Previously synced business data remains available for your records unless you also request deletion (Data Deletion Policy §2–3).

Troubleshooting

Connection failures usually mean expired marketplace authorisation or changed seller credentials — reconnect via the steps above. Persistent issues: [SUPPORT_EMAIL — e.g., support@ecom10x.in].